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Return Policy

100% Money Back Guarantee

Michco.Com's 100% Money Back Guarantee is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order. We offer a 30-day money back guarantee on non part items should your item be defective, wrong, or broken. We will happily replace this item and ship it to you right away. We are committed to your satisfaction.

Return Policy

Non Part Defective/Wrong Items or Didn’t Receive
If you receive a non part item and it’s broken, has a defect, not working or the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 5 days of receipt of the item. Freight charges will not be credited for orders considered delivered.

Any Item Returned in an Altered State will Not Be Credited

Modification of the item/part will not be accepted.  This includes alterations such as holes drilled, painting, mounting damage, improper installation causing bending or warping, out of specification use of item, used items, etc.  This is not a complete list of possible issues, but you get the idea. 

All Original Packaging Must Be Returned
If the item contained original factory packaging, the item must be returned with the original packaging.

Part Returns
All parts are subject to 30% restocking fee. In addition to the conditions above, parts have the following terms. Any installed and removed part will not be accepted as a return.  All electrical parts (as examples, but not limited to switches, fuses, relays, solenoids, batteries, shunts, lights, cables, etc.) are not returnable with the exception of non-installed motors and pumps.  Electrical motors and pumps may be returned as follows:  Credit for motors and pumps will be subject to restocking charges after inspection.  Motors or pumps installed, damaged, or altered will not be credited or returned if they fail inspection.  Decision on credit is solely our discretion.  Other non-electrical parts which have not been installed may be returnable at our discretion, special ordered parts or product items will require return authorization from manufacturer and restocking charges levied by manufacturer will be accessed in addition to normal restocking charges.  Non stocking parts are subject to the limitations of the specific manufacturer, this may include strict time frame limits lower than 30 days, or the refusal to accept specific types of parts (custom made, electrical items, installed items, failed inspection, damaged in transit during the return, etc) and is solely at the discretion of the specific manufacturer. If you have a question about the ability to return a part, contact us before ordering the part.  Freight charges will not be credited.

Canceled or Special Order Parts Prior to Shipment

Part Items that are not stocked or special ordered parts may not be canceled once placed on order at the manufacturer without a restocking fee if they have shipped the parts, special parts may not be refundable since they are made to order.  We order parts multiple times per day from various manufacturers, as such, your cancellation window could be as short as 3 hours.  We will attempt to cancel at the manufacturer, however if they have shipped the part, restocking fees will apply even if you refuse the package upon delivery.

Damaged in Shipment
Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.  You may be required to pay for the reshipment, and credit will be issued upon the return of defective materials.

Ordered Wrong Non Part Item or Changed Your Mind
If you ordered the wrong non part item or simply changed your mind, we understand things happen. We will be happy to take your return if you contact us within 30 days of receipt of the item. A restocking fee of at least 15% will apply. Special ordered non part items may not be returnable.  Food, licensed materials, FDA regulated items are not returnable.  No credit will be issued for freight.

How to Return an Item
Returning an item is simple. Contact our customer service via email or call us toll-free at 1-800-331-3339 and one of our customer service reps will work a solution for you.

To accept returns, the returned item must be 100% intact. This includes original packaging, all components, manuals, accessories, etc.  If items you return cannot be restocked, you will not be refunded the full amount, you may not receive any credit.  If the item is refused for credit we will not ship it back without payment of freight charges. All items where the RMA process was not been started within 30 days from shipping date are not returnable, items not received by 45 days will not be processed for credit.  All parts must have return completed with part received at the returned designated address within 30 days.

Exceptions to Our Returns Policy

If you’ve purchased a non electrical part and it is defective or the wrong item, we’ll be happy to ship a replacement. The following items are non-returnable: opened software, memory, electronics, consumable products, medical items, china, opened vacuum cleaners, all electrical parts (not limited to switches, fuses, relays, solenoids, batteries, shunts, lights, cables, etc.) are not returnable with the exception of motors and pumps.  Electrical motors and pumps may be returned provided they have not been installed and are subject to inspection.  Credit for motors will be subject to restocking charges after inspection.  Motors, pumps, or parts installed, damaged, or altered will not be credited or returned.  Decision on credit or acceptance of a return is solely our discretion.  Other non-electrical parts which have not been installed may be returnable at our discretion, special ordered parts or product items will require return authorization from manufacturer and restocking charges levied by manufacturer will be assessed.

 

How To Return Merchandise
Note: Obtain a Return Authorization Number and Return Address.

We are unable to accept or process unauthorized returns, so please be sure to contact customer service prior to returning any items to us. FAILURE TO OBTAIN A RMA NUMBER PRIOR TO THE SHIPMENT ARRIVING WILL RESULT IN NO CREDIT BEING PROCESSED.

1. Email our Returns Department at returns@Michco.com -or-
Call 1-800-331-3339 between 8:00 AM and 5:00 PM EST.

You will need to provide us with the following information:

    • Your Name
    • Your Company Name
    • Order Number
    • Item Number of item(s) to be returned
    • Condition of the items to be returned
      • Complete or Missing pieces/parts
      • Undamaged or Damaged
    • Reason for Return Request
  1. Clearly mark your Return Authorization number on the shipping label of your return package.
  2. To ensure proper credit, the Return Authorization should not be written on the box itself, but clearly indicated on the shipping label. Your cooperation will help avoid delayed credit for your return.
  3. Ship your return via UPS, Fedex, or USPS with proof of delivery to the address given by our returns department. NOTE: In some cases you may be instructed to ship materials directly to a manufacturer, using an approved shipping method is important.  Ability to prove delivery will be required should a manufacturer fail to issue credit, or we are unable to process a return.
  • The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
  • We cannot be held responsible for lost packages, so we recommend using a traceable shipping method such as UPS or FedEx with tracking numbers.
  • Return credit is issued only for the product total and does not include shipping and/or handling charges.
  • If a Call Tag has been issued on defective or damaged merchandise, UPS or FedEx will make 3 attempts at pick up. After 3 failed attempts to pick up the damaged goods, the Return Authorization and refund will be cancelled, leaving the customer responsible for any costs related to the reshipment of goods.
Receiving your Refund
After your return has been received at our warehouse and inspected, credits are typically posted to the customer’s account within 15 to 20 business days. This allows up to 5 days for processing at our warehouse, up to 5 days for processing by our returns department and up to 10 days for processing by the customer’s financial institution. You can check the status of your return at any time by contacting a friendly representative in our
Returns Department
*To expedite your refund, email your package tracking number to
Returns@Michco.com

Defective Software
Federal regulations prevent us from issuing credit for software. Defective software will be replaced with the same title, only after the defective product has been received at our warehouse.
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