Shipping Policy
FAST DELIVERY WITHIN 1-5 BUSINESS DAYS VIA UPS OR FEDEX GROUND
We process and ship most general product orders on the same day if ordered by 2pm EST on a business day. Part orders are delayed until all parts for the order are available, generally 5-10 business days. You will receive your items within 1 to 5 business days and we always ship UPS or FedEx Ground. Most office supply orders are received within 1-2 business days shipping directly from warehouses located in all major populated areas. A limited number of delivery exceptions apply to larger or heavy items. Certain parts will always go via LTL truck. Hazardous items will be shipped via LTL truck only. We will send you a UPS or FedEx Ground tracking number when we ship your items so you are fully informed of the status of your shipment. When possible LTL shipment tracking information will be provided, but may be obtained by calling our main office. To track LTL shipments, you must contact the LTL carrier directly; we will help you with this task.
STANDARD DELIVERY AND PROCESSING CHARGES
Delivery charges are based on the item subtotal of your order before any coupons or discounts are applied, less any items that are marked as Free Shipping. These rates are for standard ground shipping. Air charges are available, please call our office for terms and conditions or review Expedited Shipping below. Freight charges for standard ground UPS processing to AK and HI are $30.00
|
Item Subtotal |
Total Charges |
|
Up to $24.99 |
now $10.95 |
|
$25.00 - $49.99 |
$12.95 |
|
$50.00 - $74.99 |
$14.95 |
|
$75.00 - $124.99 |
$16.95 FREE Ground |
DELIVERY SURCHARGE
Because furniture, rugs, batteries, and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. Shipping surcharges for these items will be provided under separate contact and will require your prior authorization before your order can be processed. Delay in responding to this request will delay your order. Generally scrubber batteries will be shipped via LTL. Sealed engine starting batteries can be shipped via UPS. All Hazmat items will force an otherwise UPS order to ship via LTL and shipping rates above will not apply.
FREIGHT LINE SHIPPING
Orders or items that cannot ship via UPS or FedEx Ground due to their weight and/or size ship via a Freight Line Service. (Examples of such items are: Large replacement tanks, degreasers, batteries). Please allow 1 to 2 weeks for delivery.
Orders shipped via freight line to a residential address are strictly delivered curbside. The freight company will typically assess additional fees for any delivery beyond normal curbside delivery or delivery requiring a lift gate. Our fees do not include any delivery service beyond curbside - customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries. Charges added by carrier at time of delivery and back billed to us will be charged under separate charges using the method initially used.
SHIPPING LOCATIONS
All orders ship from the closest of our nationwide network of warehouses. Should the closest warehouse not have the item or items you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving your order at different times if you ordered more than 1 item. Please note that we are not set-up for in-warehouse pick-ups. All orders must ship out via UPS or LTL carriers.
EXPEDITED SHIPPING REQUESTS
Requests for next day or air freight charges must be called into customer service at 1-800-331-3339. We cannot guarantee these shipments. All air charges will be ESTIMATES ONLY and provided before you place your order. If you place an order for air shipping, please be aware that we cannot guarantee the shipment from one location and therefore you may be charged multiple air shipment charges. Air shipments for parts are generally drop shipped directly from manufacturers and we have no control how a manufacturer ships. By requesting NDA shipments you are agreeing to these additional shipping terms and costs. Manufacturers have time deadlines for NDA shipments; you must call no less than 1 hour before the deadline in order to provide enough time to process the order. Most NDA orders are handled manually through the ordering process to confirm the order with the manufacturer.
REQUESTING SPECIFIC SHIPPING CARRIERS & Third Party Billing
We can only accept requests for direct billing of shipments for LTL truck shipments. Requests for Third Party Billings or specific carriers cannot be accepted. Third Party billing, or destination billing for UPS orders cannot be accepted.
REQUESTS FOR ALTERNATE SHIPPING DOCUMENTS
We often process orders for customers that wish their packaging slips to replace our shipping documents. There is a $10 per package fee for this service and all documents must be provided by you prior to your package shipping. Drop ship or NDA orders cannot be processed this way and the order must ship complete from our main location. You may request your packages be picked up by your LTL carrier.
SHIPPING NOT COVERED HERE
If there is only thing we know about our business, every week we get asked a special shipping request. We understand your needs may be unique, please contact us we try our best to help you. USPS can be used when necessary; however you assume all shipping risks and damage which may occur. There may be additional fees for these services.
INTERNATIONAL SHIPPING
Domestic shipping is to continental US destinations, Alaska and Hawaii (AK an HI have special rates, see above). Rates quoted here are for US destinations only. Shipping to Canadian customers is billed at $30 standard ground shipping and all orders are shipped complete via UPS and are billed in USD. Order duties, tariffs, and taxes are the responsibility of the customer. We ship all military orders via USPS. We do not ship to any other foreign destination, please seek a local source.