100% Money Back Guarantee

Michco.Com and FloorMachineParts.Com’s 100% Money Back Guarantee is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order. We offer a 15-day money back guarantee on non part items should your item be defective, wrong, or broken. We will happily replace this item and ship it to you right away. We are committed to your satisfaction.

Return Policy

Non Part Defective/Wrong Items or Didn’t Receive
If you receive a non part item and it’s broken, has a defect, not working or the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 5 days of receipt of the item. Freight charges will not be credited for orders considered delivered.

Part Returns
Part orders are photographed at shipping time; parts shown in photographs are considered tendered upon signed receipt or considered delivered by the carrier.  Please be sure to search all packaging materials for all parts.  Many small parts have been known to disappear with packaging materials, we attempt to package parts together the best way possible to avoid lost parts.  All electrical parts (as examples, but not limited to switches, fuses, relays, solenoids, batteries, shunts, lights, cables, etc.) are not returnable with the exception of non-installed motors and pumps.  Electrical motors and pumps may be returned as follows:  Credit for motors and pumps will be subject to restocking charges after inspection.  Motors or pumps installed, damaged, or altered will not be credited or returned if they fail inspection.  Decision on credit is solely our discretion.  Other non-electrical parts which have not been installed may be returnable at our discretion, special ordered parts or product items will require return authorization from manufacturer and restocking charges levied by manufacturer will be accessed in addition to normal restocking charges.  Freight charges will not be credited.

Damaged in Shipment
Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.

Ordered Wrong Non Part Item or Changed Your Mind
If you ordered the wrong non part item or simply changed your mind, we understand things happen. We will be happy to take your return if you contact us within 15 days of receipt of the item. A restocking fee of at least 15% will apply. Special ordered parts may not be returnable.  We will attempt resolution of these parts, but are required to follow manufacturer’s policies which may require change in restocking charges.  You will be notified of these charges in advance.  No credit will be issued for freight.

How to Return an Item
Returning an item is simple. Contact our customer service via email or call us toll-free at 1-800-331-3339 and one of our customer service reps will work a solution for you.

To accept returns, the returned item must be 100% intact. This includes original packaging, all components, manuals, accessories, etc.  If items that you return cannot be restocked, you will not be refunded the full amount, you may not receive any credit.  If the item is refused for credit we will not ship it back without payment of freight charges.

Exceptions to Our Returns Policy

If you’ve purchased a non electrical part and it is defective or the wrong item, we’ll be happy to ship a replacement. The following items are non-returnable: opened software, memory, electronics, consumable products, medical items, china, opened vacuum cleaners, all electrical parts (not limited to switches, fuses, relays, solenoids, batteries, shunts, lights, cables, etc.) are not returnable with the exception of motors and pumps.  Electrical motors and pumps may be returned.  Credit for motors will be subject to restocking charges after inspection.  Motors, pumps, or parts installed, damaged, or altered will not be credited or returned.  Decision on credit is solely our discretion.  Other non-electrical parts which have not been installed may be returnable at our discretion, special ordered parts or product items will require return authorization from manufacturer and restocking charges levied by manufacturer will be assessed.

How To Return Merchandise
Note: Obtain a Return Authorization Number and Return Address.
We are unable to accept unauthorized returns, so please be sure to contact customer service prior to returning any items to us.

1. Email our Returns Department at returns@Michco.com -or-
Call 1-800-331-3339 between 8:00 AM and 5:00 PM EST.

You will need to provide us with the following information:

• Your Name
• Your Company Name
• Order Number
• Item Number of item(s) to be returned
• Condition of the items to be returned
  • Complete or Missing pieces/parts
  • Undamaged or Damaged
• Reason for Return Request

2. Clearly mark your Return Authorization number on the shipping label of your return package.
3. To ensure proper credit, the Return Authorization should not be written on the box itself, but clearly indicated on the shipping label. Your cooperation will help avoid delayed credit for your return.
4. Ship your return via UPS, Fedex, or USPS with proof of delivery to the address given by our returns department. NOTE: In some cases you may be instructed to ship materials directly to a manufacturer, using an approved shipping method is important.  Ability to prove delivery will be required should a manufacturer fail to issue credit, or we are unable to process a return.

• The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
• We cannot be held responsible for lost packages, so we recommend using a traceable shipping method such as UPS ground track.
• Return credit is issued only for the product total and does not include shipping and/or handling charges.
• If a Call Tag has been issued on defective or damaged merchandise, UPS will make 3 attempts at pick up. After 3 failed attempts to pick up the damaged goods, the Return Authorization and refund will be cancelled, leaving the customer responsible for any costs related to the reshipment of goods.